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2025 BPO Market Trends & Pricing Report
Your report contains:
💰 Average BPO Pricing Trends: Understand current market rates and identify cost-saving opportunities.
📈 Outsourcing Value Matrix: Discover how regions stack up on CX maturity and cost efficiency.
🤖 AI Opportunity Matrix: Pinpoint the best technologies for seamless integration and ROI impact.
🎯 2025 Strategic Recommendations: Gain actionable advice for navigating the evolving BPO market in the coming year.
🔮 2025 CX Predictions: Stay ahead of the curve with insights into the future of customer experience.
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We are in constant contact with leadership at our 500+ global BPO partners, giving us first-hand, current information on pricing, strengths, weaknesses, and outsourcing trends on a global scale. We’ve used this insider information to compile this data into a comprehensive report on the current state of the call center outsourcing industry in 2024.
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Learn more about the current state of the call outsource industry
All rights reserved. © 2025 Outsource Consultants.
We are committed to protecting the personal data of our clients.
Get Your Free
BPO Market Trends & Pricing Report
A comprehensive report on the current state of the call center outsourcing industry.
We are in constant contact with leadership at our 500+ global BPO partners, giving us first-hand, current information on pricing, strengths, weaknesses, and outsourcing trends on a global scale. We’ve used this insider information to compile this data into a comprehensive report on the current state of the call center outsourcing industry in 2023.
All rights reserved. © 2025 Outsource Consultants.
We are committed to protecting the personal data of our clients.
We Know Outsourcing
150+
combined years of BPO industry experience
1,000+
heavily vetted call center locations
96%
average CSAT Score
As leading CX advisors, Outsource Consultants assist brands in identifying optimal BPO outsourced labor and AI solutions to meet their customer experience goals. Our extensive network encompasses over 1000 call center locations and 500 AI technology providers, fostering strong relationships within these sectors. This in-depth network grants us unparalleled access to real-time market intelligence on emerging trends, pricing dynamics, and cutting-edge innovations.
Every year, we conduct hundreds of vendor searches for our clients, resulting in a thorough understanding of real-world BPO pricing and AI technology capabilities.
Leveraging this insider knowledge, we've created a comprehensive report on the current state of the CX industry in 2025.
Forget about simply adding more tools or labor. This report emphasizes smarter strategies that will drive true competitive advantage.
Discover how emerging trends and pricing dynamics are reshaping the BPO landscape, from rising labor costs to the true value of AI. By connecting the dots, you'll gain the insights needed to navigate the complexities of today's market and build a successful future for your contact center.